Refund policy
SAFE BABY — RETURN & REFUND POLICY
At Safe Baby, we want you to feel confident when purchasing from us. Please read this Return & Refund Policy carefully before placing your order.
By purchasing from our website, you acknowledge and agree to the terms outlined below, except where applicable law provides otherwise.
1. 30-DAY RETURN POLICY
You have 30 days from the date your order is delivered to contact us regarding an eligible return.
After 30 days, we may not be able to accept your return request.
Our 30-day return policy does not automatically mean that every item can be returned for any reason. Returns must meet the conditions described in this policy and any applicable consumer rights.
2. CHANGE-OF-MIND RETURNS
If you change your mind about your purchase and the return is otherwise eligible, you may request a return within the applicable 30-day period.
For change-of-mind returns:
- The customer is responsible for all return shipping costs.
- The product must be returned in its original condition.
- The product must be unused and free from damage caused by the customer.
- The original packaging and accessories should be included whenever reasonably possible.
- The customer must contact Safe Baby and receive return instructions before sending anything back.
- Safe Baby does not accept unauthorized returns sent without prior approval.
Any applicable refund will be processed after the returned product has been received and inspected.
3. RETURN CONDITIONS
To be eligible for a return, the product must generally:
- Be in the same condition in which you received it.
- Not have been damaged through misuse, negligence, accident, modification, or improper use.
- Include its original packaging and accessories where applicable.
- Be accompanied by proof of purchase.
Safe Baby reserves the right to refuse a discretionary return if the returned product does not meet these requirements, except where applicable law provides otherwise.
4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If your product arrives damaged, defective, or different from the product you ordered, contact us as soon as possible at:
To evaluate the issue, Safe Baby may request:
- Clear photographs of the product.
- Photographs of the packaging.
- A description of the problem.
- Additional photographs or videos where reasonably necessary.
- Your order number and proof of purchase.
All damage or defect claims must be reviewed and validated by Safe Baby before a return, replacement, or refund is authorized.
If Safe Baby confirms that the product is defective, damaged upon arrival, or incorrectly shipped, we will provide the appropriate resolution in accordance with this policy and applicable law.
Where Safe Baby authorizes a return because of a confirmed covered defect, damage, or shipping error, Safe Baby will provide the applicable return instructions and handle the applicable return shipping costs where required.
5. 30-DAY LIMITED WARRANTY
Safe Baby provides a 30-Day Limited Warranty covering qualifying manufacturing defects in the product under normal intended use.
The warranty begins on the date the original order is delivered.
This warranty covers qualifying defects in materials or workmanship that are identified within 30 days of delivery.
The warranty does not generally cover problems caused by:
- Accidental damage.
- Misuse or abuse.
- Improper use.
- Failure to follow product instructions.
- Unauthorized modifications or alterations.
- Improper installation or handling.
- Normal wear and tear.
- Cosmetic changes that do not affect the product's functionality.
- Improper storage or cleaning.
- Use outside the product's intended purpose.
- Products purchased from unauthorized third parties.
To make a warranty claim, you must contact Safe Baby within the applicable 30-day period at:
You may be required to provide your order number, photographs, videos, and a description of the issue so that Safe Baby can review and validate the claim.
All warranty claims are subject to review and approval by Safe Baby.
If the claim is approved, Safe Baby will determine the appropriate resolution in accordance with this policy and applicable law.
6. HOW TO REQUEST A RETURN
To request a return, email:
Please include:
- Full name.
- Order number.
- Reason for the return.
- Photographs of the product where applicable.
- Any additional information requested by our customer service team.
Do not send the product to an address obtained from a previous order or from another source.
If your return is approved, Safe Baby will provide you with the appropriate physical return address and return instructions.
Returns sent to an address without prior authorization may not be accepted.
7. RETURN SHIPPING COSTS
Change of mind
For an eligible change-of-mind return, the customer is responsible for the return shipping costs.
Confirmed defective, damaged or incorrect product
If Safe Baby validates that the product arrived defective, damaged, or that an incorrect product was shipped, Safe Baby will handle the return according to the applicable resolution and applicable law.
8. EXCHANGES
Safe Baby does not offer direct exchanges for different sizes, models, or products.
If you require a different product or model, you may need to return the original product according to this policy and place a new order.
9. REFUNDS
Once an approved return has been received and inspected, Safe Baby will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Please allow your payment provider additional processing time after Safe Baby has issued the refund.
Safe Baby cannot control delays caused by banks, credit-card companies, payment processors, or other financial institutions.
10. PRODUCTS DAMAGED AFTER DELIVERY
Safe Baby is not responsible for damage that occurs after delivery as a result of misuse, accidents, improper handling, unauthorized modifications, improper storage, or use contrary to the product's intended purpose, except where applicable law provides otherwise.
11. FRAUDULENT OR ABUSIVE RETURN REQUESTS
Safe Baby reserves the right to investigate return and warranty requests.
Where permitted by law, we may refuse discretionary returns or warranty claims where there is reasonable evidence of:
- Fraudulent activity.
- Repeated abusive returns.
- Intentional product damage.
- Misrepresentation of the condition of a product.
- Unauthorized use of the return or warranty process.
This does not affect any non-waivable consumer rights.
12. SPECIAL OFFERS AND PROMOTIONS
Products purchased during promotions or special offers remain subject to this Return & Refund Policy unless the specific promotion clearly states otherwise.
Nothing in this section is intended to restrict rights that cannot legally be restricted.
13. APPLICABLE LAW
This policy is intended to explain Safe Baby's commercial return, refund, and warranty procedures.
Nothing in this policy is intended to waive, restrict, or eliminate any consumer rights or remedies that cannot legally be excluded under applicable federal, state, or other applicable law.
Where applicable law provides a consumer with rights that differ from this policy, those legal rights will apply.
14. CONTACT US
For all return, refund, damage, defect, or warranty requests:
Safe Baby
Email: Safebabe@hotmail.com
Safe Baby will provide the physical return address when a return has been approved.